Basic Warranty:

Limited Warranty

Sales: Sales@Raven-TS.com
Tech Support: TechSupport@Raven-TS.com
Services: Services@Raven-TS.com

Raven Technology Solutions LLC. ("RTS") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Only items marked and sold as refurbished used refurbished grade parts. Before shipping a computer system, RTS records a full diagnostic report and makes sure everything functions properly. A copy of said report is included with the paperwork included with the purchased product.

WHAT IS COVERED -- RTS warrants replacement or repair of a RTS computer that is defective in materials or workmanship for TWO YEARS LABOR AND ONE YEAR PARTS from the invoice date. This warranty also covers damage due to the shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by RTS, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by RTS. This warranty does not cover software, external devices; accessories or other parts added to a RTS system after the system is shipped from RTS; or accessories or parts that are not installed in the RTS factory or by an RTS technician. Monitors, keyboards, and mice that are included on RTS's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

DESKTOP COMPUTER -- The warranty term for new desktop computer systems purchased from RTS is one (1) year parts beginning on the date of the invoice. However, many of the products available through RTS are covered by a manufacturer's warranty for longer than the warranty through RTS. The warranty policy provided by the product manufacturer requires that any returns for replacement or repair be requested directly by the end-user or can be facilitated through RTS's RMA procedure at RTS's discretion.

NOTEBOOK -- The warranty term for new notebook computer systems purchased from RTS is one (1) year beginning on the date of the invoice.

RETURN AND REFUND POLICY: (a) 30-day money back guarantee is on all notebook and desktop computer systems. For the first 30 days from the date of the invoice, RTS will refund your purchase price on returned product. Shipping charge, handling charge, & fuel surcharge are not refundable. A 5% restocking fee will be applied to any computers sent back to RTS with no defects within the first 30 days. A 15% restocking fee is applied to all returned product between the 31st day and the 45th day after the invoice date. No refund or credit is allowed after 45 days from the date of the invoice. (b) For part purchases: All returned items must be purchased from RTS and returned in good condition within 30 days from the original invoice date. No refund or credit is allowed after 30 days from the date of the invoice.

ALL Products to be returned first require obtaining RTS's written permission via an RMA (Return Merchandise Authorization) number. Product must be securely packed and delivered to RTS in an undamaged condition. Shipping charges are non-refundable.

IF YOU HAVE A PROBLEM WITH YOUR PURCHASE THAT IS COVERED BY THIS WARRANTY -- Upon RTS's prior written consent, RTS will repair or replace products returned, in their original or equivalent packaging, to RTS's facility. To request warranty service, you must call, or create an RMA request via remote tech support or RMA form within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call RTS at (847) 636-2410. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, RTS will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. RTS will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product(s) back to RTS in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

REPAIR OF YOUR SYSTEM -- RTS owns all parts removed from repaired products. RTS uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If RTS repairs or replaces a product, the warranty term is not extended.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify RTS in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify RTS in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED STATES OR YOUR STATE. RTS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT IN RTS'S SOLE DISCRETION AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS STATED HEREIN THIS WARRANTY STATEMENT, RTS DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL RTS BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE PRODUCTS PURCHASED FROM RTS TO THE EXTENT PERMITTED BY LAW. RTS MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL RTS'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

PLEASE REMEMBER: You are responsible for your software and data. RTS is not required to advise or remind you of appropriate backup and other procedures.

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Business Warranty:

Limited Warranty

Sales: BusinessSales@Raven-TS.com
Tech Support: TechSupport@Raven-TS.com
Services: BusinessServices@Raven-TS.com

Raven Technology Solutions LLC. ("RTS") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Only items marked and sold as refurbished used refurbished grade parts. Before shipping a computer system, RTS records a full diagnostic report and makes sure everything functions properly. A copy of said report is included with the paperwork included with the purchased product.

WHAT IS COVERED -- RTS warrants replacement or repair of a RTS computer that is defective in materials or workmanship for THREE YEARS LABOR AND THREE YEARS PARTS from the invoice date. This warranty also covers damage due to the shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by RTS, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by RTS. This warranty does not cover software, external devices; accessories or other parts added to a RTS system after the system is shipped from RTS; or accessories or parts that are not installed in the RTS factory or by an RTS technician. Monitors, keyboards, and mice that are included on RTS's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

DESKTOP COMPUTER -- The warranty term for new desktop computer systems purchased from RTS is one (3) years parts beginning on the date of the invoice. However, many of the products available through RTS are covered by a manufacturer's warranty for longer than the warranty through RTS. The warranty policy provided by the product manufacturer requires that any returns for replacement or repair be requested directly by the end-user or can be facilitated through RTS's RMA procedure at RTS's discretion.

NOTEBOOK -- The warranty term for new notebook computer systems purchased from RTS is three (3) years beginning on the date of the invoice.

RETURN AND REFUND POLICY: (a) 30-day money back guarantee is on all notebook and desktop computer systems. For the first 30 days from the date of the invoice, RTS will refund your purchase price on returned product. Shipping charge, handling charge, & fuel surcharge are not refundable. A 5% restocking fee will be applied to any computers sent back to RTS with no defects within the first 30 days without purchase of a different system of equal or greater value. A 15% restocking fee is applied to all returned product between the 31st day and the 45th day after the invoice date. No refund or credit is allowed after 45 days from the date of the invoice. (b) For part purchases: All returned items must be purchased from RTS and returned in good condition within 30 days from the original invoice date. No refund or credit is allowed after 30 days from the date of the invoice.

ALL Products to be returned first require obtaining RTS's written permission via an RMA (Return Merchandise Authorization) number. Product must be securely packed and delivered to RTS in an undamaged condition. Shipping charges are non-refundable.

IF YOU HAVE A PROBLEM WITH YOUR PURCHASE THAT IS COVERED BY THIS WARRANTY -- Upon RTS's prior written consent, RTS will repair or replace products returned, in their original or equivalent packaging, to RTS's facility. To request warranty service, you must call, or create an RMA request via remote tech support or RMA form within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call RTS at (847) 636-2410. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, RTS will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. RTS will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product(s) back to RTS in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

LOCAL BUSINESS RMA – For businesses located in the Chicagoland area pickup/dropoff services are offered under warranty by RTS. RMAs must be made via Phone or Remote tech support. A Technician will be scheduled to pick up the products from the registered location. Upon completion of the repair the unit will be scheduled to be dropped back off to the registered location. NOTE: Before you schedule pickup for the product(s) by RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

REPAIR OF YOUR SYSTEM -- RTS owns all parts removed from repaired products. RTS uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If RTS repairs or replaces a product, the warranty term is not extended.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify RTS in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify RTS in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED STATES OR YOUR STATE. RTS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT IN RTS'S SOLE DISCRETION AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS STATED HEREIN THIS WARRANTY STATEMENT, RTS DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL RTS BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE PRODUCTS PURCHASED FROM RTS TO THE EXTENT PERMITTED BY LAW. RTS MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL RTS'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

PLEASE REMEMBER: You are responsible for your software and data. RTS is not required to advise or remind you of appropriate backup and other procedures.

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Extended Warranty:

Sales: Sales@Raven-TS.com
Tech Support: TechSupport@Raven-TS.com
Services: Services@Raven-TS.com

Raven Technology Solutions LLC. ("RTS") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Only items marked and sold as refurbished used refurbished grade parts. Before shipping a computer system, RTS records a full diagnostic report and makes sure everything functions properly. A copy of said report is included with the paperwork included with the purchased product.

WHAT IS COVERED -- RTS warrants replacement or repair of a RTS computer that is defective in materials or workmanship for PARTS AND LABOR for the length of time dependent on the warranty plan purchased from the invoice date. This warranty also covers damage due to the shipping of products to you, and power surge. This warranty does not cover damage due to external causes, including accident, abuse, misuse, acts of third parties, servicing not authorized by RTS, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by RTS. This warranty does not cover software, external devices; accessories or other parts added to a RTS system after the system is shipped from RTS; or accessories or parts that are not installed in the RTS factory or by an RTS technician. Monitors, keyboards, and mice that are included on RTS's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

DESKTOP COMPUTER -- The warranty term for new desktop computer systems purchased from RTS is for the length of time purchased beginning on the date of the invoice. However, many of the products available through RTS are covered by a manufacturer's warranty for longer than the warranty through RTS. The warranty policy provided by the product manufacturer requires that any returns for replacement or repair be requested directly by the end-user or can be facilitated through RTS's RMA procedure at RTS's discretion.

NOTEBOOK -- The warranty term for new notebook computer systems purchased from RTS is one (1) year beginning on the date of the invoice.

SERVICES – Under the EXTENDED WARRANTY services are provided under contract conditions. For discount pricing on services please check the services section at www.Raven-TS.com

RETURN AND REFUND POLICY: (a) 30-day money back guarantee is on all notebook and desktop computer systems. For the first 30 days from the date of the invoice, RTS will refund your purchase price on returned product. Shipping charge, handling charge, & fuel surcharge are not refundable. A 5% restocking fee will be applied to any computers sent back to RTS with no defects within the first 30 days. A 15% restocking fee is applied to all returned product between the 31st day and the 45th day after the invoice date. No refund or credit is allowed after 45 days from the date of the invoice. (b) For part purchases: All returned items must be purchased from RTS and returned in good condition within 30 days from the original invoice date. No refund or credit is allowed after 30 days from the date of the invoice.

EXTENDED WARRANTY REFUND – EXTENDED WARRANTIES may be refunded at any time during the warranty period. All refunded warranties are prorated.

ALL Products to be returned first require obtaining RTS's written permission via an RMA (Return Merchandise Authorization) number. Product must be securely packed and delivered to RTS in an undamaged condition. Shipping charges are non-refundable.

IF YOU HAVE A PROBLEM WITH YOUR PURCHASE THAT IS COVERED BY THIS WARRANTY -- Upon RTS's prior written consent, RTS will repair or replace products returned, in their original or equivalent packaging, to RTS's facility. To request warranty service, you must call, or create an RMA request via remote tech support or RMA form within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call RTS at (847) 636-2410. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, RTS will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. RTS will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product(s) back to RTS in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

LOCAL PICKUP – If you are located in the Chicagoland area Pick-up/ Drop-off services are offered as part of the extended warranty by RTS. RMAs must be made via Phone or Remote tech support. A Technician will be scheduled to pick up the products from the registered location. Upon completion of the repair the unit will be scheduled to be dropped back off to the registered location. NOTE: Before you schedule pickup for the product(s) by RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

REPAIR OF YOUR SYSTEM -- RTS owns all parts removed from repaired products. RTS uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If RTS repairs or replaces a product, the warranty term is not extended.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify RTS in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify RTS in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED STATES OR YOUR STATE. RTS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT IN RTS'S SOLE DISCRETION AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS STATED HEREIN THIS WARRANTY STATEMENT, RTS DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL RTS BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE PRODUCTS PURCHASED FROM RTS TO THE EXTENT PERMITTED BY LAW. RTS MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL RTS'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

PLEASE REMEMBER: You are responsible for your software and data. RTS is not required to advise or remind you of appropriate backup and other procedures.

^Top

Enhanced Warranty:

Sales: Sales@Raven-TS.com
Tech Support: TechSupport@Raven-TS.com
Services: Services@Raven-TS.com

Raven Technology Solutions LLC. ("RTS") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Only items marked and sold as refurbished used refurbished grade parts. Before shipping a computer system, RTS records a full diagnostic report and makes sure everything functions properly. A copy of said report is included with the paperwork included with the purchased product.

WHAT IS COVERED -- RTS warrants replacement or repair of a RTS computer that is defective in materials or workmanship for PARTS AND LABOR for the length of time dependent on the warranty plan purchased from the invoice date. This warranty extends beyond the extended warranties coverage to also include accident, and misuse. The warranty does not cover acts of third parties, intentional destruction, and servicing not authorized by RTS by non-authorized parties, or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by RTS. This warranty does however cover up to 40GB worth of data backup free of charge on any functioning or corrupted hard drives. This is not to say that data backup is guaranteed as there are always circumstances that make data irretrievable from a hard drive. Service discount pricing for Extended and Enhanced warranties are available online at

www.Raven-TS.com This warranty does not cover software, external devices; accessories or other parts added to a RTS system after the system is shipped from RTS; or accessories or parts that are not installed in the RTS factory or by an RTS technician. Monitors, keyboards, and mice that are included on RTS's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

RETURN AND REFUND POLICY: (a) 30-day money back guarantee is on all notebook and desktop computer systems. For the first 30 days from the date of the invoice, RTS will refund your purchase price on returned product. Shipping charge, handling charge, & fuel surcharge are not refundable. A 5% restocking fee will be applied to any computers sent back to RTS with no defects within the first 30 days without purchase of a different system of equal or greater value. A 15% restocking fee is applied to all returned product between the 31st day and the 45th day after the invoice date. No refund or credit is allowed after 45 days from the date of the invoice. (b) For part purchases: All returned items must be purchased from RTS and returned in good condition within 30 days from the original invoice date. No refund or credit is allowed after 30 days from the date of the invoice.

IF YOU HAVE A PROBLEM WITH YOUR PURCHASE THAT IS COVERED BY THIS WARRANTY -- Upon RTS's prior written consent, RTS will repair or replace products returned, in their original or equivalent packaging, to RTS's facility. To request warranty service, you must call, or create an RMA request via remote tech support or RMA form within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call RTS at (847) 636-2410. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, RTS will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. RTS will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product(s) back to RTS in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to RTS, we recommend that you back up the data on the hard disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as CDs, or PC Cards. If you have any questions, call RTS for technical assistance.

REPAIR OF YOUR SYSTEM -- RTS owns all parts removed from repaired products. RTS uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If RTS repairs or replaces a product, the warranty term is not extended.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify RTS in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify RTS in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED STATES OR YOUR STATE. RTS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT IN RTS'S SOLE DISCRETION AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS STATED HEREIN THIS WARRANTY STATEMENT, RTS DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL RTS BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE PRODUCTS PURCHASED FROM RTS TO THE EXTENT PERMITTED BY LAW. RTS MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL RTS'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

PLEASE REMEMBER: You are responsible for your software and data. RTS is not required to advise or remind you of appropriate backup and other procedures.

^Top