We may collect personal information such as your name, address, phone number, e-mail address, credit card number, and other billing information depending on service being performed.

When using products or services available from Raven Technology Solutions, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; have your product in for service; purchase products; or initiate a chat session.

Raven Technology Solutions uses the information you provide to fulfill requests for service or information; provide customer service; offer new products or services; improve the effectiveness of our Web site; conduct research and analysis; or perform other business activities.

RTS does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers for limited purposes. The third parties with whom RTS conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Raven Technology Solutions may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others.

Security

Whether you receive services or purchase products, have services performed at your location, or order remote service, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.

Please note that while Raven Technology Solutions is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Remote Access

RTS Technicians use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a RTS Technician to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Raven Technology Solutions wants your information to be complete and accurate. To update your information, send an e-mail to contact@Raven-TS.com

Please include your current contact information and list the requested changes you would like to have made.

RTS will not knowingly or intentionally collect any personal information online from children under the age of 13. RTS is committed to protecting the privacy of children.

Please contact our privacy manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within three business days. E-mail a request to: privacy@Raven-TS.com

Because RTS will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.