IMPORTANT NOTICE: In these Terms of Service “remote services,” means RTS Technicians performs technology services for you over the Internet. Please note that different Terms of Service apply to services rendered in home and at RTS repair locations.

REMOTE SERVICES
(a) General Services: RTS will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last six years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows 2000 or newer. If you elect to receive remote support, then an RTS Technician remotely logs on through your high-speed Internet connection to view your computer desktop from the RTS Repair Center.  RTS stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow RTS to provide the remote support services. By electing to receive remote support, you agree to allow RTS to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(c) Software Download Services: Software download services may be offered to you by an RTS Technician. If you elect to receive software download services, you are electing to purchase software downloads for the purpose of repair or upkeep for your PC. In such event, the RTS Technician will provide you with information about the software and collect your payment information. Raven Technology Solutions will provide the download and license key information via email. Also ask about the service and software warranty applicable to the software download you receive as that warranty differs from RTS’s service warranty. 
(d) Your Responsibility: You understand and agree that prior to contacting or allowing an RTS Technician to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Raven Technology Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS; LIABILITY ^Top
(a) LIMITATIONS TO SERVICE: RAVEN TECHNOLOGY SOLUTIONS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS DETERMINED BY RTS.
(b) FORCE MAJEURE: If RTS's ability to render remote services is impaired by you or circumstances beyond the control of RTS, RTS may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that RTS’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release RTS from liability for any indirect, incidental, special, or consequential damages. RTS IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
SERVICE WARRANTY
If you are not satisfied with remote services received from RTS, please contact us for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by RTS and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

PRIVACY POLICY ^Top
For information about the collection and use of your information, please refer to our Privacy Policy.

PAY FOR SUPPORT
(a) Services: RTS will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before an RTS Technician performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that RTS shall not be responsible under any circumstance for any loss or corruption of data and/or software.

IN-HOME COMPUTER SERVICE
SCHEDULING
Standard service hours are Monday — Friday 9 A.M. to 8 P.M., Saturday 10 A.M. to 6 P.M., and Sundays 10 A.M. to 4 P.M. Additional charges may apply for rapid response or service outside of standard hours.

SERVICE JURISDICTION
RTS sets the Service Jurisdiction of the area. If a location lies beyond RTS's standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within an RTS standard Service Jurisdiction, inquire you may call or email at services@Raven-TS.com.

ADDITIONAL SERVICES
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the RTS Technician arrives, services will be denied and a $49 cancellation charge will be assessed.

RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the RTS Technician arrives. RTS and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only)

• At least 10MB free hard disk space and 64 MB RAM on each computer
• Operating system and/or ISP passwords must be available
• Microsoft Windows 2000 operating system or later
• Operating system discs and key codes must be available
• All computers and/or peripherals must be in good working order and spyware free
• Broadband services, if any, must be installed and operational before service, including modem connections.
• RTS does not support networking for narrowband (dialup).

 

ACCESS
The RTS Technician must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the RTS Technician determines that these conditions have not been met, services will be denied and a $49 cancellation charge assessed.
IN-HOME HOME THEATER SERVICES

ADDITIONAL CHARGES
Installers will provide an estimate to you prior to performing work that requires an additional charge. Additional charges, fees and expenses may apply if your location is outside our installation coverage area. Payments for additional charges: C.O.D. payable by credit card or personal check.

CABLE/SATELLITE
For the best results, we recommend scheduling installation of cable or satellite prior to the arrival of your home theater installer, so that RTS can ensure proper integration with your whole system.

RESPONSIBILITY
RTS Home Theater installers will not be held responsible for moving any furniture or valuables. RTS Home Theater installers will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service. RTS 3rd party installers may offer electrical services. You may inquire about said services before setting up an installation date.

INSTALLATION AUTHORIZATION
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.

LABOR ONLY
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.

LATH & PLASTER
RTS cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. RTS will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, RTS will not be responsible for any resulting damage to your wall.

EVERY INSTALLATION INCLUDES:

• A pre-installation survey upon arrival at home.
• Connection of your newly purchased components in one (1) room, using exposed wire connections.
• Integration of your newly purchased component(s) into your existing and working system.
• When audio or video components are installed, we will program the remote controls for those components. Please note that separately purchased remote controls (like a Harmony® or Universal) can be programmed with the purchase of 1 of our remote programming offers.
• Neatly dressed wires and cables using wire ties when necessary.
• A brief educational demonstration of the newly purchased components which the installer has connected.
• Cleanup of wire clippings, drywall dust, or any other debris caused by installation.
• Note regarding wire/cable concealment: Locations that involve inadequate access for standard wall fishing to the wall where the wire is to be hidden, or the wire is to be hidden in a wall that contains insulation, vapor barriers, or any other obstructions, wire may be concealed by installer-provided paintable or matching track molding (which may require a return visit). Installer will finish wall fished cable exit points with a bushing, plate or spackle. We will spackle any area where access holes were created in the walls. The customer shall be responsible for any repainting.
• A 1-year limited warranty on all labor included with professional installation services. RTS’s professional installer will correct any material defects in the workmanship of the installation services you purchased if reported to RTS within 1 year of the date services were completed. This limited warranty does not include any warranty on parts or equipment.

PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS ^Top

SERVICE LIMITATIONS
RTS and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Best Buy and/or its third-party service provider.

FORCE MAJEURE
If RTS and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of RTS and/or its third-party service provider, RTS and/or its third-party service provider may choose not to provide services.

LIMITATION OF REMEDY
Under no circumstances shall RTS and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by RTS and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
RTS shall not be liable for any failure or delay in performance due to any cause beyond its control. If RTS’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of RTS, RTS may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, RTS shall not be responsible for repairing any damage or changes made to your residence.

LIMITATION OF LIABILITY & RELEASE
By signing the form on the opposite side of this page, you agree to release and hold harmless RTS and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by RTS. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of RTS and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

CHANGES, CANCELLATIONS AND REFUNDS
To change or cancel your order: You must contact RTS at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.

LEGAL NOTICE
RTS refers to Raven Technology Solutions may be referred to as RTS throughout the Terms of Service